Everyone who shops on our store receives the following guarantees for each purchase:

1.Full refund if you don’t receive your order

You will get a full refund if your order does not arrive within the delivery time.

How it works:

We setup a delivery time with a maximum of 90 days. If you can prove that you did not receive your order within the stated delivery time, you will get a full refund.

Full refunds are not available in the following circumstances:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)

Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by natural disaster)

2.Refund or keep items not as described

You can get a full refund if your item is significantly different from our store’s description, or you can choose a partial refund and keep the product.

How it works:

If your item is not as described, you should contact us by email to discuss a resolution. If you can accept the product and want to keep it, you should negotiate a partial refund. Otherwise, you will get a full refund as established by our return policy.